“We now use the output of each phase directly as an input for the next and don’t duplicate data in several tools.”. We also build custom repositories for enterprise clients who want a UX Research Platform in their own branding. Since analysis across documents in Google Docs is difficult, the researcher moved the data to a spreadsheet. Final Thoughts. But it stored qualitative data really well and made it accessible for everyone – to act as a research repository. Read More. 🎉. Together we share and help each other grow the skills needed for a successful career in the user experience profession. I would tell the story of me thriving in highly complex domains, like the chemical processing industry and the American education system. "If you do any sort of research, strategy or business development, Aurelius will become your new go-to tool. Make a list. UX Research, UX Design, UX Engineers… and so on. Karina presented this at UX Australia in March 2020. Conducting user research is expensive, and the resulting insights could be relevant beyond the scope of the initial study. Each row represents an individual observation for later use. It helps make sense of the mess of information, see patterns, track your thoughts, deepen understanding and even concept out communication. Plus, I ❤️ Jasmine Friedl and Tanner Christensen and they are fun to listen to, Portfolios for UX Researchers: Top 10 Recommendations by Nielsen Norman Group, UX RESEARCH PORTFOLIO: FORMAT + EXAMPLES But only when organizations store UX research data properly can they they find them again quickly. Presentations should use EERE's PowerPoint Templates. This same structure makes the data in the repository searchable. A beneficial side effect of having everything from raw data to findings in one tool is that it becomes easier to trace insights back to their source. She frequently works with colleagues from Product Management, Marketing, or the Content team. Watch Taxopalooza!. Let’s see some useful tips on how to build a portfolio and some great UX research portfolio examples! I have retained the framework and described the content from my perspective. We're a community of learners, practitioners, mentors and design leaders with a common interest in user experience (UX) and human-centred design (HCD). For instance, coworkers or clients could take notes during research sessions or contribute their insights during synthesis and analysis. User Experience (UX) is all about understanding the behaviors (ex. He and his team capture their notes directly into the repository and apply tags to provide structure. UX practitioners, both consultants and in house, sometimes conduct research. Now, let’s look at some case studies that show how organizations have benefited from creating a UX research repository. Additional details can be found here on how the GitLab UX Research Department operates. Filo is a UX Research Repository that also offers a full suite of UX Research Tools. The researcher took notes during the sessions, using a text editor such as Google Docs and storing the notes from each interview in a separate document. Before founding Condens, he was a product manager at a high-tech startup in the indoor maps and navigation space, where he and his co-founders realized the need for teams to more easily synthesize research data and create a structured database of their research findings. There are more in: Breaking into UX Research: Ideas from our UX Community. EnjoyHQ is everything you need to build an effective research system - Centralize all your research data, improve collaboration, standardize your research process and share insights easily. 7. Karina also recommended four UXR portfolios to check out. Alex holds degrees in technology management and business administration from the Universities of Mannheim and Munich. One of the most discussed issues is how to organize research in a way that you deliver insightful results fast and provide enough clarity in your report so that it stays relevant for a long time. During the analysis stage, you can categorize and structure the data to identify patterns. While some researchers prefer using a dedicated software tool for user research, others use spreadsheets as data repositories. Repositories help researchers keep up with the pace of fast-moving organizations by reducing the time they spend on manual, repetitive tasks and letting them focus on more meaningful work. In order to do UX research effectively—to get a clear picture of what users think and why they do what they do—e.g., to “walk a mile in the user’s shoes” as a favorite UX maxim goes, it is essential that user experience designers and product teams conduct user research often and regularly. Through methodical and investigative procedures, designers can gain a better understanding of user expectations, behaviors, and needs. , . The Purpose of a UX Research Repository. UX Booth: A thoughtful blog on UX design and strategy. QQ: What would your portfolio look like if creating one was both easy and fun to you? Kayla is a user researcher for one of the most popular fitness apps worldwide. Creating a UX research repository aims to solve this problem by storing all research data in a centrally located digital archive and providing easy access to all researchers and their colleagues and stakeholders. In many cases, they find relevant data from a past study that answers the research question. A prototype is basically a semi-functional mock-up of the design. Karina also discussed the tradeoffs among sharing your case studies on your personal website, through services like Behance, and in customized PDFs. Working together in the repository makes collaboration a lot easier and more effective,” says Kayla. SOLUTIONS. Once they’ve completed the last session, they gather together in a room, as shown in Figure 5, or meet virtually to tag the data and analyze it in a structured manner. Takeaways from the best UX portfolio examples. Plus, he lost the references and couldn’t track them back to show how the findings in the presentation related to the raw data in the notes, as Figure 3 shows. Karina presented this at UX Australia in March 2020. Tissue/Specimen Use & Repositories . Repositories help primarily in three concrete ways: A key advantage of repositories is that they provide one single place for all research data. Lastly, some research teams offer their colleagues access to the repository without the assistance of a researcher. UX researchers in every organization have likely experienced a situation when a stakeholder came by their desk and asked: “Have we done any research about the search feature?” or “What do we already know about the painpoints of our small business customers?”. The term UX research repository has no strict definition and could apply to any software that supports the storage of research data. USER INTERVIEWS. Stakeholders now contact researchers or use the repository on their own because they know they can get helpful answers quickly. Mara is happy with the new role that the User Research team is playing: “In the past, it felt like we researchers tended to slow things down. Discussion Guide Gaffes and How to Fix Them, Understanding Gender and Racial Bias in AI, Part 2, 10 Ecommerce Tips: Converting One-Time Buyers into Loyal Customers, Overcoming Design Challenges to Improve Conversion Rates. Creating a UX research plan can help you streamline the process and communicate the value of your study to stakeholders. variety of investigative methods used to add context and insight to the design process What stood out to me was the simple "POWER" framework that Karina recommended for each case study (citing David Travis). At Condens, developer of a software tool that lets teams analyze user-research data and create a user-research repository, Alex has interviewed more than 160 user researchers from around the world. Try to see it this way: When you look for a UX job, your readers represent … She recalls, “We used to produce a lot of relevant insights that were only used once and then forgotten about.”, Today, when a research request comes in from a UX designer or product manager, Mara first searches the research repository together with the person requesting the research. But it is the application of the results that will lead to better user experiences and improved product designs. Plus, everyone can focus on the research. If you are questioning whether you're including too much, then you likely are. The blog also pays attention to how the web is changing and what that means for user experience … Also, the way the company perceives research has changed. How to make a UX research portfolio 1. Build a searchable and shareable repository of UX knowledge. Mara says, “It took a while to get a critical mass of data into the repository and make it useful.” The User Research team imported a selection of relevant, past studies and has added every new study since they introduced the repository. The key here is for researchers to reduce the number of tools they use during their research and analysis process and, thus, the number of context switches between tools. Typically when UX Research starts in an organization, it’s usability … Alex is passionate about ResearchOps and creating effective product teams. RESOURCES. Second, the structure of the tool itself can guide colleagues who have little research experience, helping them to understand the project’s current status and what comes next. What are these skills, exactly? What my team built is one type of repository: an insights repository. Support multiple stages of a research project—as shown in Figure 1. Mara is one of five user researchers in a large financial institution and is aware of the amount of research data that accumulates in a short period of time. What stories would you tell? From the initial planning phase through data synthesis and sharing findings with your stakeholders, a research repository can deliver value throughout the research process. Answering what seems to be a simple question can take hours if the research data is spread across different locations or is in the heads of the people who conducted the prior studies. What examples of UX research systems did we have? From raw data to research findings, you can store any type of information that researchers have captured in the context of their research sessions, in any file type. COMPANY. In such situations, UX researchers usually start to think of ways to better organize existing research data. UX research can be divided into two categories: He is also a creator of Design Systems Repo, an online repository of publicly available design systems, pattern libraries, and style guides.So, let us take a bit closer look at what this labor of love has to … User Experience Researcher Resume Examples. In this post we’ll explore why this is the case and what I’ve identified so far as the most common reasons why research repositories fail. The most difficult part of creating a UX researcher portfolio (or any other for that matter) probably comes with starting it. This is how our initial spreadsheet looked two years ago. While setting up the research repository took a few weeks, it was worth the effort. Search, share and store research patterns with ease. Once Kayla’s colleagues have gained sufficient experience by learning from her, they start doing their own research projects, and Kayla can check their work and provide direction whenever they need help. Research Notetaking, Data Repository, Research Analysis & Synthesis: $44+ Import and tag your research data into a searchable repository where you can track insights that span multiple projects in one central place. Thomas is a UX researcher at a company that helps new ventures find product-market fit with the help of UX research. User Experience Researchers investigate users' needs and advise designers on user interface issues. Focus on the big picture. And finally, if you’re a UX designer looking to specialize, we’ve also written guides to building portfolios for UX writing and UX research.If you spot any further examples of great portfolios while navigating the web, do let us know so we can add them to the list. Tag all your research notes and customer feedback. While some researchers prefer using a dedicated software tool for user research, others use spreadsheets as data repositories. It is the responsibility of the IRB to review and approve research that involves the collection, use, storage, and re-use of all human tissue, blood, or genetic material that are generated within, transferred to, or transferred from the University of Utah and its covered entity. Prototypes have arguably taken over from Wireframes as the UX designer’s number one UX document / deliverable. Analyze your qualitative data with consider.ly: Code your interviews, auto-transcribe your recordings, explore your qualitative data, spot themes and patterns with a graphical UI Field Guide Launch Kits Blog Podcast Twitter. Their role includes identifying and interviewing users, analyzing market data, comparing findings, conducting A/B tests, and making recommendations based on statistics and test results. Their typical workflow for conducting user interviews—the method they use most frequently—was as follows: “Using three different tools costs a lot of time as I had to move data from one tool to the next manually and was hopping back and forth a lot,” Thomas explained. Built-in analysis capabilities eliminate the effort of importing data into the repository and converting it to a useful format. Now, many colleagues in Mara’s company are using the repository themselves, without going through a UX researcher. When it comes to classifying your data, whether your goal is to help people find documents easily or use a better tagging convention for data analysis, sharing a common vocabulary will set the right foundations for success, and taxonomies are designed to help you do just that. This new workflow streamlined the entire research process—from data collection to sharing findings. Modern User Experience (UX) Research is broader than pure usability because it explicitly considers a range of factors in the effective domain such as user intentions and brand values. I've dug up links to them. I just found a 💎 of a resource about how to put together your #uxresearch #portfolio by Karina Hickey. While I don't have the first-hand experience of creating my own UXR portfolio, it's still important to me to help demystify the process for you - especially if you are creating yours for the first time. As a User Research team, we serve other departments in our company. Some research repositories facilitate the involvement of your stakeholders and provide opportunities for them to actively participate in the UX research process. In whatever format you chose, it is important for you to demonstrate four foundational UXR skills in your case studies: research methodology + application, collaboration, communication, and product thinking. UX research workflow. Jad Limcaco is a UI/UX designer from Silicon Valley. When there is only one place to look for existing research data, it saves you time. You can structure the data in a research repository along certain dimensions—for example, by product area, user group, or research method, as shown in Figure 2. We’ll let you know when new articles appear on UXmatters. UX Research Portfolios: Format + Examples I just found a 💎 of a resource about how to put together your UX research portfolio by Karina Hickey. The research repository thus helps in two ways. Now that we have established some of these key components, let’s talk about the steps for conducting UX research. The researcher copied representative quotations and observations to a presentation that he shared with the product team. My oh my. The term UX research repository has no strict definition and could apply to any software that supports the storage of research data. When sticking to this format, your case studies can be short and to the point. 👏, I did not find a format of Karina's content that was easily shareable, so I created one myself and added my own perspective as well. She says, “Often the scope of the proposed project can be significantly reduced as we already have part of the answer. Handrail is the enterprise UX research repository—plan research, manage participants, collect and analyze data, and share insights. Interested in other portfolio examples? Please send her props for sharing her perspective on this process. “We truly believe in collaboration and see positive effects as it increases trust in the findings. Originally, the sole purpose of a research repository was to store raw data and findings for better retrieval. UX is a growing field, and the role of the user experience researcher is becoming more and more pivotal. The UX researchers who are managing the repository become the first people everyone contacts whenever user-related questions arise. They can see what others are doing and learn from Kayla as she works—for example, how to select evidence and name tags. Depending on the tool, a repository could do the following: The popularity of research repositories has grown immensely in recent years because they offer a range of benefits that enable researchers to advance their profession. . I'm a User Researcher so visual design really isn't part of my skillset and all of the UX … Search log analysis (example) – Example of a search log analysis report from the EERE's 2011 user research project When a colleague poses a question about existing research findings, suddenly the search for relevant data starts. She cites other UX industry leaders, like Sarah Doody and The UX Portfolio Formula. Figure 1 — Qualitative and Quantitative aspects of UX Research. Here's one of the most practical masterclasses about building taxonomies for research repositories. — Research Repositories Workshops in 2020, A Research Ops Community project. Mara observed that they spend less time conducting research to answer very similar research questions, so they can focus on strategic work that wasn’t possible before. Combining all existing data on a central platform enhances the overall value of your organization’s research, without your having to conduct additional studies. Collect and analyze your research data, highlight important user quotes, spot patterns, discover new themes, link facts to insights, easily transcribe audio/video recordings, and more. Tada! Once your research repository has become the single, go-to point for UX insights, your goal should be to scale the use of customer-insights data and promote customer-centric decisions within your organization. Open UX. First, team members capture notes into the same document and collaborate in real time, with everyone using the latest version. After each few sessions, the team reviews what they’ve heard and discusses potential patterns. The most effective way I can do this is to connect you with people in our UXR community who have perspectives, ideas, and experience. UX research is a tool that allows an organization to focus its product, marketing, and engineering efforts around real user wants and needs. Recruit Research Hub Pricing Partners (UXR Flex Stack) Roadmap GDPR. Check out a more detailed description of the framework David Travis' Medium article. Anyone have a good example of UX Research portfolios I'm putting my work online soon and wanted to see some good examples of portfolios with great research design. Best research tool I … I just found a 💎 of a resource about how to put together your UX research portfolio by Karina Hickey. The researcher sifts through spreadsheets and presentations in shared folders, ask colleagues whether they know anything, and might even check their own drive for pertinent information. This resulted in a presentation for the client. Stay tuned for my perspective on these skills in an upcoming article. Working with a repository has changed the way the User Research team operates. She says, “Since coworkers from other functions usually aren’t trained in user-research methods, I’m teaching them on the go.”. Tactical vs Strategic Research. Plus, structure increases the chances that you’ll find what you’re looking for—reducing the likelihood that you’ll redo studies that others have already conducted. His purpose was to identify researchers’ painpoints and discover opportunities for improving UX research processes. Having good structure is helpful when you need to answer specific questions quickly. It saves time and connects data rather than isolating it in different tools. More features of the tools—such as tagging, affinity diagramming, automatic transcripts, and the ability to create video clips using the same tool—offer additional time savings. Now, that you have seen some of the best UX portfolio examples, let’s see what qualities they share. UX Booth, which has been running since 2008, covers design philosophy, interaction design, analytics, and many more topics. It overlaps with market research where data is based on opinions rather than behaviours. In search of a solution to this problem, Thomas started using a research repository with data-analysis capabilities. The UX Research department works within the Product Development Flow as they partner with Product Management and Product Design. Even worse, the responsible person might have left the company, taking all the relevant findings with them. All the above are great goals for any UX team, but they have little to do with implementing a research repository. Then they compare notes across participants, cluster related evidence, identify patterns, and describe their findings. Mine would be simple, sketchy, and playful. The Leading User Research Repository. Be it usability testing or user research with a generative goal, research requires planning. “Which jobs to go for? Survey report (template) – Example content for a PowerPoint presentation on your results. Please send props to Karina and David for curating/creating these tips and examples with our community. The research team encourages self-service because it minimizes friction in accessing existing findings. Being concise and clear is more powerful than being comprehensive and complicated. This strengthens their position within the organization. This can open up new perspectives that lead to insights and help you identify overarching themes that weren’t discernible within the scope of a single research project. The retention and application of research findings tend to be higher when stakeholders play an active part in research instead of just receiving the findings in a presentation. The first step is asking colleagues to observe research sessions and take notes, while Kayla leads the sessions. Finally, the team adds context to the findings and shares them with stakeholders. Putting together your UX research portfolio: how to make post-it notes sexy by Karina Hickey - Access to Karina's talk, slides, and notes from UX Australia, How to create a POWERful case study for your UX portfolio by David Travis - POWER method explained in more detail, Breaking into UX Research: Ideas from our UX Community by Me - Find ideas for your UXR portfolios and see more examples, Building a Portfolio - New Layer Podcast - While related design portfolios, there's useful commentary on narrative. I've dug them up from the interwebs here: What I love about this collection is the diversity in format, organization, and style. We can define this more narrowly: An insights repository is a place to store and access insights gathered from user research. We work for those who need our i n put right now and we serve those further in the future, who want to read through our reports. But, today, research teams use them for much more—often extending their use beyond simply archiving data to supporting multiple steps of a research project. Lastly, join 1-2 user experience research organizations, such as theUser Experience Research Professionals Association or the Design Research Society to see if there are any upcoming events you can attend. Tweet ‍. They are great for communicating a design, for evaluating a design (for example via usability testing ) and for generally showing what should happen. We conclude with implications for the education and practice of UX designers, and a proposal for broadening research on the ethics of user experience. Some tools even support building a participant database to facilitate recruiting, while others automatically transcribe session recordings. Carrie Boyd. Storing all research data in one place also makes it easier to connect evidence from multiple studies. 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